Human Capital in Hotel Industry (PDF) Katowice

"(...) The issue of the work is embedded in the mainstream of modern capital practice management in the hospitality industry. The author of the work, in a consequent managerial approach, focused her attention on the importance of employee innovation, human capital profitability and estimation of its ad­ded value in hotel strategic development. The work provides answers to the fundamental questions asked by the managers and hotel-keepers under the present very difficult conditions of competitiveness:1. Why does personnel management in the hospitality industry mean human capital management and why is it far different than in other industries?2. How to measure investments in human capital in the hospitality industry?3. What is the level of human capital in hotels in Poland?4. What can be changed in order to improve efficiency of investment in human capital in the hospitality industry in Poland? (...)"(from the review by Prof. M. Bednarczyk)"One of the phenomena characteristic of the present times is professionalization and related requiring of a high level of competence. It is particularly seen in tourism service sector where employees? unique competencies are a scarce resource that is difficult to be copied. Therefore, in order to make a com­pany carry out their tasks, it is necessary to have both appropriate resources in terms of quantity and most importantly competent staff that demonstrate a unique approach in the field of customer service that enables to "create guests? memories" and "keep the brand promises".The work undertaking the issue of human capital in hospitality industry helps tackle the challenge. (...)"(from the review by PhD. D. Lewicka, Prof. AGH) Spis treści: Introduction 5Chapter 1Specificity of Human Resource Management in Hotel Industry 91.1. Specificity of the Hotel Sector 91.2. Hotels as Employers in the Global Labour Market 171.3. Models of Human Resource Management 231.4. Transformation of Human Resources into Human Capital 33Chapter 2Problematics Aspects of Human Capital Measurement 412.1. The Essence of Human Capital Measurement 412.2. Metods of Human Capital Measurement 422.3. Criteria for the Selection of Human Capital Measurement Methods 502.4. Meters used in Human Capital Measurement 51Chapter 3Diagnosis Of Human Capital In Hotel Industry 573.1. Research Methodology 573.2. Characteristics of the Research Sample 593.3. Analysis of Human Capital in Polish Hotels 623.4. Estimation of Investment in Human Capital in Hotels in Poland 813.5. Evaluation of the Effects of Investment in Human Capital in Hotels in Poland 953.6. Diagnostic Conclusions: Directions of Strategic Changes 109Summary 113References 119List of Figures 123List of Tables 125