SLIs and SLOs Demystified. A workshop approach to building and maintaining your service level indicators and service level objectives Będzin

In today's digital landscape, ensuring service reliability is more than just a necessity—it’s a competitive advantage. SLIs and SLOs Demystified equips software engineers, SREs, and business leaders with the knowledge to build, measure, and manage service level indicators (SLIs) and service level objectives (SLOs) efficiently. Written by Alexandra F. McCoy—an experienced site reliability engineer with over a decade of experience in the cloud and technology industry—this book simplifies complex reliability concepts for engineers at all levels. Starting with a review of reliability engineering basics, Alexandra provides a step-by-step approach to defining impactful SLIs, facilitating productive SLO discussions, and integrating observability into your monitoring strategy. You'll also see how these principles apply to web applications, distributed systems, databases, and new features through real-world examples that can help you develop SLIs and SLOs for your specific environment. The book goes beyond implementation to explore the financial impact of reliability, alerting strategies, integration with incident management, and using error budgets for business decisions.By the end of this book, you’ll be able to drive operational excellence, minimize unplanned downtime, and optimize end user experiences with well-established reliability metrics. Spis treści: 1. SLIs and SLOs at the Heart of Reliability2. Establishing an SLI and SLO Team3. Things to Consider When Crafting Your SLIs and SLOs4. Observability and Monitoring Are a Necessity and a Must5. The Financial Impact of Not Adopting Indicators6. Workshop Preparation: Structuring the SLI and SLO Conversation7. Scenario 1: SLIs and SLOs for Web Applications8. Scenario 2: SLIs and SLOs for Distributed Systems9. Scenario 3: Optimizing SLIs and SLOs for Database Performance10. Scenario 4: Developing SLIs and SLOs for New Features11. SLO Monitoring and Alerting12. Service Level Performance Metrics: Daily Operations13. SLO Preservation and Incident Management14. SLIs and SLOs as a Service O autorze: Alexandra F. McCoy has worked within the software and technology industry, in various roles, for the last 12 years. She spent a portion of that time as a site reliability engineer. Much of her experience was spent within the cloud sector, including hybrid cloud and on-premises Kubernetes environments, implementing cloud-native solutions for container orchestration. She enjoys the practice of reliability engineering, cloud-native development, and container orchestration as they relate to architecting solutions for customers within various industries. She spends her free time with family & close friends, and dedicates time to mentor junior engineers and professionals, with aspirational goals of successfully developing within the technology field.